Refund policy

Last Updated: June 19, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it; unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@zavarrie.com.

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always reach us with any return questions at support@zavarrie.com.

Refund Timeline

Once we receive and inspect your returned item, your refund will be processed within 7 days to your original payment method. Please note that your bank or payment provider may take an additional 3–10 business days to post the refund to your account.

Restocking Fee

Restocking fee: We do not charge any restocking fees on returns.

Damages and Issues

Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exchanges

We do not accept exchanges at this time.

If you'd like a different item, we recommend placing a new order and returning the original item for a refund (if eligible). This ensures faster processing and product availability.

Change of Mind Returns

If you would like to return an item due to personal preference (such as a change of mind or similar reasons):

  • Return shipping costs are the responsibility of the customer

  • Shipping costs are non-refundable

  • We do not charge any restocking fees

Items must still meet our return eligibility conditions.

Order Cancellations

If you wish to cancel your order, please contact us immediately at support@zavarrie.com. You can cancel any time before your order has been shipped. If the order has not yet been dispatched, we will cancel it and issue a full refund to your original payment method. 

Changes to This Policy

We may update this policy from time to time to reflect changes in our company or carrier practices. Any updates will appear on this page with a new "Last Updated" date. We recommend checking back now and then to stay informed. By continuing to use the Zavarrie website after any changes, you accept the updated policy.

Contact Information

Store name: Zavarrie

Address: 600 Third Avenue, 2nd floor, New York, New York, 10016, United States of America

Phone: +1 (917) 914-8867

Email: support@zavarrie.com

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CDT)

We do our best to reply to your e-mail within 1-2 business days.